I didn’t receive my FS Points or package.

If you did not receive any of your purchases make sure to contact the support team for assistance.
https://3on3freestyle.zendesk.com/hc/en-us

Be sure to provide full details of the incident such as:

1. Date of Incident:
2. Screenshot of each payment:
3. Screenshot of used item: (You can find it from your transaction history)
4. Transaction details on PS4 or on PC

[Link: How do I view my transaction details on PlayStation4?]

[Link: How do I view my transaction details on my PC?]